BRHS supports patients and the users of our services to understand their rights and responsibilities.
The Australian Charter of Healthcare Rights was developed by the Australian Commission on Safety and Quality in Healthcare and was launched in July 2008 after input from a wide range of sources including health sector, government and health consumer groups.
The aim of the Charter is to provide a consistent understanding of, and approach to, healthcare rights across Australia.
Access: a right to access health care.Safety: a right to receive safe and high quality health care.Respect: a right to be shown respect, and to be treated with dignity and consideration.Communication: a right to be informed about services, treatment, options and costs in a clear and open way.Participation: a right to be included in decisions and to make choices about your health care.Privacy: a right to privacy and confidentiality of your personal information.Comment: a right to comment on your health care, and to have your concerns addressed.
BRHS encourages all people using the service to be respectful of staff and other visitors and support our commitment to an aggression-free environment.
We also encourage all users of the service to be patient when the wait time is longer than you would like. We appreciate that this can be frustrating and appreciate your understanding at these times.
To help achieve the best outcomes from your hospital stay, it is also important that you:
We encourage you to speak with a staff member if you have any questions or would like a copy of the Australian Charter of Healthcare Rights.
Health Requests information page
BRHS provides the public with access to both their medical records and those of their relatives as required under the Freedom of Information Act 1982.
Requests for information may include:
Charges associated with requests include:
The standard application fee may be waived for applicants who can provide a photocopy of their certified Social Security card (ie. Pension or Healthcare card). This is not applicable for Time of Birth requests
As required under the Freedom of Information Act, requests will receive attention as soon as possible but not later than 30 days.
Privacy of Information
Bairnsdale Regional Health Service is committed to protecting the privacy of your personal information and we work hard to embed a respect for privacy into our culture.
Access to your information
The Freedom of Information Act 1982 sets out your right to access your medical record and personal information held by BRHS. If you would like access to your Medical Record you can contact the Chief Health Information Manager.
If you identify information that is incorrect or you do not agree with, you have the right to request that it be amended. This can be arranged through the Chief Health Information Manager who can be contacted on 03 5150 3333.
Need more information?
If you have further questions or would like to request access to your information contact the Chief Health Information Manager. Other useful information can be found at the following locations:
The Department of Health also provides an overview of the Victorian Health Records Act here.
Privacy and Data Protection Act 2014
Main Reception, Day Street Campus (Hospital)
Bairnsdale Regional Health Service (BRHS) provides a comprehensive array of health care services to the East Gippsland community.