Bushfire Case Support Program to Provide Assistance, Counselling to Locals Affected by Fires


A Victorian Bushfires Case Support Program has been launched that will provide personal and practical support for people that have been affected by the bushfires.

Bushfires Case Support coordinators available at 1800 560 760 will be a single point of contact for those who need it, working with local residents to link them directly with vital support – such as information and advice, mental health support or financial counselling.

They will also help with practical things like filling out paperwork, accessing grants and financial claims, and navigating all the services available through the local council, state and commonwealth governments.

There is no charge for the services provided by this program, which is funded by the Victorian Government in partnership with Commonwealth-State Disaster Recovery Funding Arrangements.

To access this program or find out more:

Call: 1800 560 760 – 8am – 6pm weekdays and 9am – 5pm on weekends

Email:  bushfirerecovery@windermere.org.au

More info: emergency.vic.gov.au/relief

This work will be supported and coordinated by Bushfire Recovery Victoria.

Services will be delivered by Windermere and Gippsland Lakes Community Health in Gippsland. Windermere is also providing a statewide contact, advice and information service.

Culturally appropriate services will also be offered by local Aboriginal community Controlled Agencies to Aboriginal and Torres Strait Islander Victorians needing support.

Affected Victorians can access a support coordinator by calling 1800 560 760, contacting their local council, or visiting a recovery centre.

Information about recovery centre locations and opening hours can be found at emergency.vic.gov.au/relief

Chair of Bushfire Recovery Victoria, Ken Lay, urged everyone that has been impacted by the bushfires to get in touch with a Bushfires Case Support coordinator and access the help that is available.

“To all the people who are doing it tough, please don’t try to soldier on on your own,” he said. “Reach out to these case workers and professionals so you and your loved ones get the help you need.”

After a bushfire, sometimes people are unsure of what to do next. The Bushfire Case Support program provides practical support for people who have been affected by the Victorian bushfires.

Case Support Coordinators can help you with:

  • discussing your needs and the next steps you could take
  • information and support to access services
  • completing paperwork
  • community information
  • financial counselling and assistance with insurance
  • advice for business owners
  • a small amount of financial support to help with immediate needs.

Support can be provided face to face, over the phone or at a location that suits you.