COVID Testing Service Available to Vulnerable Victorians


The Call-to-Test service is for people who have coronavirus symptoms and cannot leave home due to injury, mobility or other eligible reasons.

The Call-to-Test service is available to:

  • people with an injury, chronic health issue, or frailty affecting mobility
  • people with moderate to severe physical or psychosocial disability
  • people with moderate to severe mental health or behavioural issues not otherwise classified as a psychosocial disability
  • carers for a person with moderate to severe disability.

Close contacts without symptoms can also use the Call-to-Test service if they have been told by the Department of Health and Human Services to get tested, and meet any of the criteria listed above.

To make a booking (or check if you are eligible)

Call the COVID-19 hotline on 1800 675 398 and select option 9 to find out if you are eligible for this service.

When you call the hotline, they will ask you if you have a referral from a general practitioner. If you have a regular GP, you can get a referral from them by calling them.

If you don’t have a regular GP, a telehealth consultation can be arranged for you when you call the coronavirus hotline.

The service will ask you questions to see if you are eligible.

A nurse will visit your home within 48 hours of the service receiving the GP referral. The nurse will call you before coming, so you will have enough time to be ready for the visit.

For more information, visit or call 1800 675 398.