ED Launches “Kudos Cards” to Promote Positive Workplace Culture

Trish Young, Katy Coster and Alex Trimnell in the ED today, where the new Kudos Cards initiative was launched. Photo: Jake Lynch/BRHS


Making sure staff feel appreciated and valued is critical to the success of any organisation.

A positive workplace culture is particularly important in a hospital, where the work can be demanding and fast-paced, and staff are regularly asked to respond to challenging situations.

For Emergency Department Associate Nurse Unit Manager Alex Trimnell, finding simple ways for all staff to show appreciation for their colleagues will go a long way to supporting good staff morale, which has been shown to boost productivity and reduce absenteeism and turnover.

Alex is behind a new initiative that launched in the ED this week called “Kudos Cards” – a simple system to encourage staff to recognise and show appreciation for the work of their teammates.

“Our aim is to create an organisational culture that inspires excellent performance.”

Here’s how it works: the postcard-sized Kudos Cards are kept in the staff tea room, behind the nurses station, and anywhere else staff can easily pick one up.

When a staff member wants to call out a teammate for their good work, they simply fill out the card with a few kind words, and either give it directly to that person or leave it in their pigeonhole. Showing kudos can be anonymous, or not.

It’s a simple idea that Alex hopes will have a noticeable impact in her workplace.

“Our aim is to create an organisational culture that inspires excellent performance,” she says. “I think that will encourage greater buy-in amongst the team to achieve things together, and help retain and attract skilled team members.”

The Kudos Cards promote “Recognition of Excellence, Recognition of Positivity, and Recognition of Trust and Mutual Respect” and encourage to staff to recognise colleagues for embodying BRHS’ Trademark Behaviours by:

  • Having the courage to change
  • Learning and applying knowledge
  • Being positive and supportive of others
  • Displaying trust and mutual respect
  • Stepping up and taking responsibility

If you’d like to know more about Kudos Cards, reach out to Alex at alexandra.trimnell@brhs.com.au or call ext. 66430.