Palliative Care Advice Phone Service Available to Help General Public and Healthcare Workers


A specialist phone service has been launched in Victoria for palliative and end of life care.

The Palliative Care Advice Service is a free and confidential service for anyone seeking information, guidance or support to help them live with, and make decisions about, life-limiting illness. The service is for everyone.

The Palliative Care Advice Service can assist callers to navigate the palliative care service system, to find information about caring for someone, and to consider what they may need to think about and plan for.

For clinicians, the phone service can provide the right advice and care through guidance with symptom management, medications and decision making.

Delivered by The Royal Melbourne Hospital, the state-wide Palliative Care Advice Service operates from 7am-10pm, seven days a week and can be contacted on 1800 360 000 or

While palliative care is often misunderstood as care only at the end of life, it is actually about improving quality of life for people and families living at any stage of life-limiting illness, irrespective of age.

Palliative care has been shown to increase life expectancy for those diagnosed with a life limiting illness.

The Palliative Care Advice Service is the first of its kind for palliative care in Victoria, and creates a single point of access to specialist information for the general public and healthcare workers.