Plain and Simple – Here’s the Rules About Visiting the Hospital at the Moment

Only ESSENTIAL VISITORS May Visit a Patient

A State of Emergency was declared in Victoria on 16 March to help contain the spread of coronavirus (COVID-19).

As part of this declaration, all hospitals are required to strictly limit visitation to essential visitors only.

The limits are enforceable by the law.

Please help us contain COVID-19 by adhering to these regulations.

They are in place to help our community – your friends and family and loved-ones – avoid the tragedy, sickness and death that COVID-19 has brought to communities elsewhere.

An ESSENTIAL VISITOR is Someone:

  • Caring for a patient under the age of 18;
  • Caring for a patient with a disability;
  • Providing essential care and support to a patient; or
  • Providing transportation or mobility assistance for a patient.

A maximum of 2 visitors per day are allowed, regardless of age.
It is unlikely that children will qualify as essential visitors, so please bear this in mind before bringing a child to the hospital.
Only 1 visitor is allowed at a time, regardless of age, and for a maximum of 1 hour.
Exceptions can be made for patients receiving palliative care.


All visitors must enter and exit via the Main Entrance, where all visitors will be screened.
Depending on the time of day and how busy the screening area is, you should expect to be delayed.


If you are a patient and awaiting COVID-19 test results, you may not be allowed visitors until a negative result is confirmed. Any prospective visitors of a patient awaiting COVID-19 test results must phone the ward and speak with the Nurse Unit Manager.


Visiting hours:
Weekdays 2 – 6 p.m. Weekends 10 a.m. – 2 p.m.


If you’d like to arrange a video call with a patient who doesn’t have a mobile device, we have iPads available for use. Have the patient ask their nurse for more info.


Per Federal regulations governing aged care facilities, Maddocks Gardens has additional stringent restrictions in place, including that all visitors must show proof of immunisation.
Visit maddocksgardens.com.au for the latest information about visiting.


We appreciate this is a difficult time for patients and their families.

We thank you for your understanding, and your contribution to the fight against COVID-19.

Stay up to date about COVID-19 in Victoria at www.dhhs.voc.gov.au/Coronavirus