INFORMATION FOR PATIENTS
Keeping you informed.
Patient enquiries
All patient enquiries are directed to the ward Nurse Unit Manager via Main Reception.
Main Reception is attended every day between 7.30am and 8pm.
Tel: (03) 5150 3333.
What will you wear during your stay?
We would like you to wear your own night attire including slippers and dressing gown.
Casual/comfortable clothes in some wards is acceptable.
Please make arrangements for collection and laundering of personal articles.
Food Services
Our catering staff appreciates the importance of good, wholesome meals, and special dietary requirements are easily accommodated.
Menus are circulated daily.
Food and refreshments
Takeaway food and drinks are available from the BRHS cafeteria between 9am and 2.30 pm.
Coffee, tea and treats are available from Little Miss Beanz coffee cart from 6.45am to 3pm.
The BRHS Kiosk, which has sandwiches, snacks and a range of gifts, opens daily between 12pm and 3pm. is currently closed.
Flowers
Flowers are permitted, however patients and visitors are asked to maintain and dispose of flowers as our Flower Auxiliary is currently unable to attend the hospital.
Local florists deliver flowers directly to the wards wherever possible.
Television
All inpatient rooms have free-to-air TV sets.
Do you have an issue with the way we’re caring for you? RAISE it with us!
BRHS’ RAISE program is designed to encourage our patients, or their loved ones, feel comfortable to raise any question or issue they might have about the care that we provide.
This innovative program is a three-step process that aims to keep the lines of communication open.
RAISE is supported by posters in all parts of the hospital, brochures that are given to every patient and a short video that appears any time a patient’s TV is switched on to alert patients and visitors about RAISE and make them more confident if they or a loved one has any concerns about their care.
We want to hear from you. Please feel free to ask any member of the BRHS team about the RAISE program, and please speak up if you have any worries about any aspect of your stay or your loved one’s stay with us.
Learn more in the video below.
Mixed Wards for the period from 1 March 2025
Information on Mixed Wards can be found on the below document.
